I.Choose one question and write down the trouble shooting steps in English (4-5 steps )

　　1.Customer report his computer cannot start after sudden power lost. How will you trouble shoot and find out the cause of the failure.

　　2.One computer was used normally last day, but today, the user cannot connect to inte.net via dial-up networking.

　　3.Customer complain the system send out great noise. What’s the detail action to identify the faulty part?

　　4.My computer was suddenly disconnected from LAN, how to trouble shoot?

　　5.My computer was hung up. After reboot, only one cursor blinked on the upper-left corner. How to fix this problem.

II. Reading and translation:

Passage 1.　　Customer called in and reported the battery weren’t charging, System　LED indicator was in yellow.

　　1.Suggested customer remove the battery from the battery bay by sliding　the latch at the　bottom of Notebook. Checked the battery power level by Pssing　the check button on the battery. It indicated no power.

　　Different kinds of computers use different methods, or protocols, to　communicate with each other. Macintosh computers use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs　require a.Network Operatomer provide the DSN　number from the fail battery.　CN-05H980-69502-21U-01GB.

　　Informed customer that we would send a replaced battery to her.

Passage 2.　　Customer bought a Notebook 20 day ago, then discovered that when she　adjusted the Brightness of the LCD, the LCD would turn to very dim. She must　reboot the Notebook few times before the LCD might display normally.

　　1.Suggested her try gently apply Pssure above the keyboard near the LEDS and power button.

　　2.Suggested her swivel the LCD back and forth and lightly tap the plastic back of LCD.

　　3.Suggested her gently apply Pssure on the bezel surrounding the screen. the problem persisted, after these testing.

　　4.Requested customer to update BIOS and alter the LCD Brightness control setting in the BIOS. After checking BIOS the problem persisted.

　　I told customer we would have engineer onsite replace the LCD Panel.

　　Computer communications

　　Different kinds of computers use different methods, or protocols, to　communicate with each other. Macintosh computers use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs　require a Network Operating System (NOS) to communicate. For example, Novell　Netware is a popular NOS with PC users.

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